Managed Systems

We provide 24x7x365 managed systems and administration services, specialising in Windows, UNIX. Our unique skills pool and experience in managing complex server infrastructures, databases, applications and network configurations make us a solid choice as a local or remote management partner.

Automated workflows, intelligent alerting engines, configurable discovery rules and extendable templates to deploy the monitoring and management solution ensures a healthy ecosystem – the following is proactively managed:

Server performance across most operating systems
Server virtualisation, supporting VMware and Hyper-V; more than 100 deep performance metrics are tracked and analysed
Essential Microsoft services including Exchange, Active Directory and MS SQL
Server hardware for CPU, memory and disk utilisation, services, o/s services, processes, scripts, URLs, files⁄ and folders
Load balancers, temperature sensors, IP cameras, printers and more
Routine IT management tasks and first level fault troubleshooting with IT workflow automation
Fault remediation (automated); triggering self–healing scripts or patches
End-to-end security services – from firewall management through to antivirus- and patch management

These services are integrated with the service desk to ensure standardised change management (IT infrastructure), release management (planning, scheduling and controlling), configuration and software licence management, and priority management.